Podcast: How to get good reviews from your clients

legal toolkitOnline reviews can make or break a law firm’s reputation. What does it take to consistently receive better reviews? In this episode of Legal Toolkit from the Legal Talk Network, host Jared Correia talks to Sarah Smerage about how lawyers can both get and cultivate better reviews. They talk about going beyond providing excellent legal services and focusing on creating and sustaining a better customer experience. Also discussed is how to handle negative reviews.

Rating the cops

smartphoneThanks to commonality of online ratings and reviews, it’s fairly easy to find out what others think about a restaurant, a product, or even a law firm. But what if you could let others know what you think about the police in your neighborhood? That’s exactly what the New York City Police Department is doing with its “sentiment meter.” The Marshall Project calls it a sort of “Yelp for Cops.”

Precincts now receive a monthly “trust score” along with rankings that measure overall satisfaction with police performance and how safe residents feel. The data is culled from questionnaires administered through about 50,000 smartphone apps, including Candy Crush and WeatherBug, as well as traditional landline calls. Facebook and Instagram began to advertise links to the surveys in June.

It’s not just New York City, either; police departments in Los Angeles, Chicago and Grand Rapids, Michigan are also getting involved. Read more about it at The Marshall Project.