Podcast: How to get good reviews from your clients Posted on February 6, 2019 by Andrew Findley Online reviews can make or break a law firm’s reputation. What does it take to consistently receive better reviews? In this episode of Legal Toolkit from the Legal Talk Network, host Jared Correia talks to Sarah Smerage about how lawyers can both get and cultivate better reviews. They talk about going beyond providing excellent legal services and focusing on creating and sustaining a better customer experience. Also discussed is how to handle negative reviews.